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Environment: Oracle Knowledge Advanced for Service Cloud (OKCS / KA), Languages Resolution: Oracle Knowledge Advanced for Service Cloud (OKCS / KA) supports all of the languages listed below...

Environment: Knowledge Advanced for Oracle B2C Service  Resolution: Unlike RichText attribute field (which we will automatically encode the <xxxx> tag when editing/saving KA answers), the...

Environment: Chat Agent Workspace, Chat Transcript B2C Service Chat, All versions Resolution: When acting as a chat agent, you may send a URL to a chat end-user. The agent console has a button...

Environment: Answers, Solved Count Resolution: There are four fields in the answers table that account for solved count for end-user vs. admin and short-term vs. long-term activity. ...

Environment: Customization, Integration Resolution: Oracle B2C Service upgraded the OpenSSL version used in the product to Long Term Version (LTS) 3.0.8 in 23D release to fix several vulnerabilities...

Environment: Message Templates, Business Rules Resolution: Business rules can be used to stop sending the 'Question Receipt' message template to some of your customers. This can be achieved by...

Environment: Analytics Issue: When we try to run one of our reports, we get the error: The data set generated has exceeded the configured maximum size (26211440 bytes 25.00 MB). Resolution: When...

Environment: Analytics Oracle B2C Service Resolution: The maximum analytics file size threshold governs the maximum data set size that can be returned to the RightNow client desktop when running a...

Issue: A customization or integration is sending a request to the Connect REST API and receives an error message such as the following: This interface uses da-DK language which does not match with...

Environment:This information is for the .NET client install.For support information when using the Agent Browser UI, please see Answer 9527: Supported browsers for the Agent...

Environment:This information is for the .NET client install.For support information when using the Agent Browser UI, please see Answer 9527: Supported browsers for the Agent...

Environment:This information is for the .NET client install.For support information when using the Agent Browser UI, please see Answer 9527: Supported browsers for the Agent...

Environment: This information is for the .NET client install. For support information when using the Agent Browser UI, please see Answer 9527: Supported browsers for the Agent...

Environment:This information is for the .NET client install.For support information when using the Agent Browser UI, please see Answer 9527: Supported browsers for the Agent...